Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Hollycorn N.V. as the operator of the online casino available at https://skycrown.games ("skycrown", the "Website") and set out the conditions under which you may access and use the Services offered to players in Australia. By creating an account, using the Website, or placing any bet, you confirm that you have read, understood, and agree to be bound by these Terms. Effective date: 6 November 2025.

Hollycorn N.V., a company established under the laws of Curaçao with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curaçao, holds a sublicense for online casino operations under licence number 8048/JAZ2019-015 issued by Antillephone N.V. For certain payment services, Hollycorn N.V. acts through its payment agents Libergos Limited (Reg. No. HE 401569, Cyprus) and Friolion Limited (registered in Cyprus). You acknowledge that you access the Website from Australia on an offshore basis and that Australian Consumer Law and the Australian Communications and Media Authority (ACMA) generally do not regulate or protect your use of this offshore service.

Definitions

For the purposes of these Terms, the following capitalised terms have the meanings set out below. These definitions apply in the singular and plural and to comparable terms such as "you" and "Player".

Operator means Hollycorn N.V., registered in Curaçao under number 144359, with registered address at Scharlooweg 39, Willemstad, Curaçao, together with its authorised payment agents Libergos Limited and Friolion Limited, where relevant.
Website means the online gambling platform operated by the Operator and accessible at https://skycrown.games and any sub-domains, mobile versions, and related applications branded as "skycrown".
User or Player means any natural person who accesses the Website, creates an Account, or uses the Services, whether from Australia or any other permitted jurisdiction.
Account means a personal, unique registration created by a Player on the Website for the purpose of using the Services, holding funds, participating in Games, and managing personal settings.
Services means any real-money gambling, gaming, or betting services, including but not limited to slots, table games, live casino, and associated promotional or loyalty programmes made available on the Website.
Game(s) means any casino or betting game offered on the Website, including RNG (random number generator) games and live dealer games provided by third‑party suppliers.
Bet or Wager means any stake of real money or Bonus Funds placed by you on the outcome of a Game or event offered through the Services, once accepted by the Website in accordance with these Terms.
Bonus means any benefit credited to your Account by the Operator, including bonus money, free spins, cashback, or other promotional advantages, subject to specific terms, wagering requirements, and time limits.
Bonus Funds means any non-withdrawable value credited to your Account as part of a Bonus, which may be used for betting subject to wagering and other conditions but may not be withdrawn until such conditions are fulfilled.
Real Money Balance means the part of your Account balance derived from deposits and from winnings generated from Real Money that is not subject to wagering requirements and is, subject to these Terms, withdrawable.
Virtual Currency / Crypto means any digital or virtual currency accepted by the Operator from time to time (for example, certain cryptocurrencies), which is converted into a gaming balance on the Website for the purpose of placing Bets.
Deposit means any transfer of funds or value from you to the Operator or its payment agents (including via cards, e‑wallets, bank transfer, or crypto) that is successfully credited to your Account.
Withdrawal means any transfer of funds from your Account to you, processed by the Operator or its payment agents in accordance with these Terms.
KYC (Know Your Customer) means the identity verification processes carried out by the Operator to confirm your identity, age, residence, and payment method ownership, including collection and review of documents.
Business Day means any day other than a Saturday, Sunday, or public holiday in Curaçao or Cyprus, when banks are generally open for business.
Payment Agent means Libergos Limited, Friolion Limited, or any other entity appointed by the Operator to process payments on its behalf.

Account Registration

Account creation and maintenance are subject to strict eligibility, verification, and security requirements designed to protect both you and the Operator, especially when you access the Website from Australia under an offshore licence.

Eligibility and age: You may open an Account only if (a) you are at least 18 years old (or older if required in your place of residence), (b) you are legally permitted to participate in online gambling under the laws of your jurisdiction, and (c) you are registering and playing strictly in your own name and on your own behalf. By registering, you confirm that these statements are true and that you are not located in any prohibited jurisdiction listed on the Website from time to time.
Single Account policy: You may hold only one Account with skycrown. Creating multiple Accounts, whether using different email addresses, identities, devices, or payment methods, is strictly prohibited. If duplicate Accounts are identified, the Operator may close or merge them, cancel Bonuses, and void winnings associated with those Accounts.
Registration process: To register, you must provide accurate and complete information, including your full name, date of birth, country of residence (such as Australia), email address, and a secure password. You may be required to verify your email address through a confirmation link and to accept these Terms and relevant policies before your Account is activated.
KYC and ongoing verification: The Operator may, at registration or at any time during your relationship with skycrown, request KYC documents, including (i) a valid government-issued ID, (ii) proof of address, (iii) proof of ownership of payment methods used, and, where appropriate, (iv) information regarding the source of funds. You agree to provide such documents promptly and acknowledge that failure to do so may lead to restrictions, suspension, or closure of your Account and withholding of Withdrawals pending verification.
Accuracy of data: You must keep all Account information true, complete, and up to date. Providing false or misleading information, including misrepresenting your age, residence, or identity, is a material breach of these Terms and may result in immediate Account closure, cancellation of Bets, forfeiture of Bonuses, and potential reporting to relevant authorities in 2025 and thereafter.
Password security and access: You are solely responsible for securing your login credentials and for all activity conducted through your Account. You must not disclose your password to any third party, allow others to use your Account, or access other players' Accounts. If you suspect that your Account is compromised, you must immediately change your password and contact customer support at support@skycrown.games or via live chat.
Self-exclusion and responsible gambling: You may request temporary or permanent exclusion from the Services by contacting support or using any self-exclusion tools made available on the Website and in the Responsible Gaming Policy at https://skycrown.games/responsible-gaming. When applying any self-exclusion, you agree to refrain from attempting to open new Accounts or otherwise circumvent restrictions.

Betting & Gameplay Rules

All participation in Games on skycrown is governed by the specific rules of each Game, these Terms, and any additional rules or limits provided within the Game interface or help pages. As an offshore operator, skycrown offers Games to Australian players under its Curaçao licence, and you acknowledge that such gameplay is not regulated by Australian gambling authorities.

Placing Bets: A Bet is deemed placed when you select a Game, choose your stake within the minimum and maximum limits shown in the Game interface, and confirm your Bet. A Bet is accepted once it is recorded on the Operator's servers. Once accepted, Bets generally cannot be cancelled or modified. The outcome of each Bet is determined by the Game's certified RNG or live dealer system, and the result is final once displayed.
Minimum and maximum stakes: Each Game has its own minimum and maximum Bet limits as shown in the rules or on-screen information. The Operator may adjust limits, introduce table limits, or cap maximum payouts per Bet or per Player in accordance with internal risk management policies and supplier rules, particularly in 2025 as game offerings evolve.
Game rules and malfunctions: Game-specific rules, paytables, and instructions form part of these Terms. In the event of any discrepancy between the outcome recorded on the Operator's servers and that displayed on your screen, the record maintained by the Operator shall prevail. If a Game malfunctions or displays incorrect information due to technical failures, the Operator may void affected Bets, cancel related winnings, and restore the balance to the state prior to the malfunction.
Prohibited behaviour: You must not engage in collusion, use automated software (bots), manipulate connection latency, exploit bugs, use VPNs or proxies in breach of location rules, or otherwise attempt to gain an unfair advantage. Any patterns of advantage play, chip-dumping, syndicate play, or other fraudulent conduct may result in suspension or closure of your Account and forfeiture of associated winnings.
Live casino and chat conduct: Where live dealer Games and chat functions are available, you must behave respectfully towards dealers, other players, and staff. Hate speech, harassment, insults, obscene content, or attempts to promote external services or political / unlawful activities are prohibited. The Operator may mute or block chat access, remove your participation from a table, or suspend your Account in case of abusive behaviour.
Time-outs and disconnections: If you lose connection during a Game, the outcome may be determined in your absence according to the Game's internal rules and recorded on the Operator's systems; in other cases, the Game may be rolled back. The Operator is not responsible for losses caused by your internet connection, device failures, or other technical issues outside its control, but will make reasonable efforts to ensure fairness and to reflect the true result of any Bet.

Bonus Terms

Bonuses and promotions on skycrown are offered at the Operator's discretion and are subject to these Terms, the dedicated Bonus Terms at https://skycrown.games/bonus-terms, and any specific conditions communicated in the relevant promotional materials. Australian players participate in promotions on the same offshore basis as other eligible players.

Activation and eligibility: To receive a Bonus, you may need to opt in, enter a bonus code, or meet defined criteria such as a minimum Deposit amount or a specific action within a stated period in 2025. Eligibility may be limited by region, payment method, Account status, or prior participation. The Operator reserves the right to refuse or revoke any Bonus if you do not meet the eligibility conditions or if you are suspected of abuse.
Wagering requirements: Unless stated otherwise, Bonuses and any winnings derived from Bonus Funds are subject to wagering requirements, meaning you must wager a specified multiple of the Bonus amount, Deposit amount, or both before a Withdrawal of related funds is permitted. The applicable multiplier, time limit, maximum bet size while wagering, and Game contribution percentages are set out in the Bonus Terms or in the relevant promotional description.
Timeframes and expiry: Each Bonus has a validity period within which it must be activated and wagering requirements must be fulfilled (for example, a number of days from crediting in 2025). If you fail to meet the requirements within the stated timeframe, the Bonus and any associated winnings may be removed from your Account.
Game restrictions and prohibited actions: Certain Games or categories (such as some table games, live casino titles, low-risk betting patterns, or jackpot Games) may be excluded from wagering or may contribute only a reduced percentage. Placing low-risk or opposite Bets, using equal or near-equal coverage strategies, or deliberately prolonging gameplay solely to meet wagering requirements can be deemed bonus abuse and may result in cancellation of the Bonus and related winnings.
Combining promotions: Unless explicitly allowed, Bonuses cannot be combined. Only one active Bonus may apply to your Account at a time. If multiple promotions are available, you must choose which to activate; activating a new Bonus may result in the forfeiture of an existing Bonus and any associated Bonus Funds, subject to the applicable Bonus Terms.
Bonus abuse and corrective measures: Where the Operator reasonably believes that you have breached these Terms or the Bonus Terms (for example, by creating multiple Accounts, using prohibited betting patterns, or misrepresenting your location or identity), the Operator may remove Bonuses, void Bonus-related winnings, adjust balances, and, where appropriate, suspend or terminate your Account. These measures apply equally to Australian players accessing the Website offshore.

Payments & Withdrawals

Deposits and Withdrawals at skycrown are processed by the Operator and its authorised payment agents, including Libergos Limited (Cyprus) and Friolion Limited (Cyprus), using cards, e‑wallets, bank transfers, and approved cryptocurrencies. When you transact from Australia, you acknowledge that payments are made to and from offshore entities and may not be covered by Australian financial consumer protections.

Deposit methods and processing: The Website's cashier displays the currently available Deposit options, which may include credit/debit cards, e‑wallets, bank transfers, and certain cryptocurrencies. Available methods may differ for Australian players and may change over time. Deposits are credited once confirmed by the payment provider and the Operator has no control over any delays caused by banks, e‑wallets, or blockchain networks.
Withdrawal methods and principle of return: As far as reasonably possible, Withdrawals are processed via the same method(s) and to the same account(s) you used for Deposits, subject to legal, regulatory, and technical constraints. Where this is not feasible (for example, certain crypto or card transactions), the Operator may offer alternative Withdrawal methods subject to additional verification.
Limits, fees, and currency: Minimum and maximum Deposit and Withdrawal amounts per transaction, per day, week, or month are indicated in the cashier or in dedicated payment information pages. The Operator may set or adjust such limits in 2025 for risk management and compliance reasons. The Operator may charge reasonable fees for processing certain transactions, including currency conversion and international transfers, as disclosed prior to your confirmation. Third-party providers and banks may charge additional fees, which are beyond the Operator's control.
KYC checks before payouts: Before processing any Withdrawal, the Operator may require you to complete KYC procedures, including providing identity documents, proof of address, and proof of payment method ownership. Where source-of-funds information is requested, payouts may be delayed or withheld pending satisfactory completion of these checks. This requirement applies equally to Australian players in light of anti-money laundering and fraud prevention obligations under the Operator's policies.
Processing times: The Operator aims to review Withdrawal requests within a reasonable period, typically within a few Business Days, provided all required KYC checks are complete. Actual receipt of funds depends on the chosen method and intermediaries and may be delayed, especially for international transfers or blockchain congestion. The Operator is not liable for delays attributable to third parties but will use reasonable efforts to facilitate timely processing.
Crypto transactions and volatility: Where you Deposit or Withdraw using cryptocurrencies, you understand that exchange rates are subject to significant volatility and that conversions between crypto and your Account currency are performed at rates offered at the time of processing. The Operator is not responsible for loss of value due to market movements, network delays, or transaction fees associated with blockchain confirmations.
Refunds, chargebacks, and reversals: Deposits are considered final once successfully processed. The Operator may, at its sole discretion, consider a refund request if (a) no Bets have been placed using the relevant funds and (b) there are reasonable grounds for a refund. If you initiate a chargeback or reversal with your bank or payment provider, this will be treated as a breach of these Terms. The Operator may suspend your Account, recover amounts owed, deduct related costs from your balance, and report the matter to relevant payment processors or agencies.
Handling of Bonuses on Withdrawal: Withdrawal of Real Money Balance may be subject to the completion of wagering requirements where an active Bonus applies. If you request a Withdrawal before meeting such requirements, the Operator may cancel the Bonus and related Bonus Funds. The specific treatment is detailed in the Bonus Terms and in the promotion's own conditions.

Limitation of Liability

The Operator seeks to ensure fair, secure, and reliable Services, including the use of certified RNGs and reputable Game providers. Nevertheless, your use of the Website from Australia is on an offshore, "as is" basis, and the Operator's liability is restricted to the maximum extent permitted by applicable law and these Terms.

Fairness and integrity of Games: The Operator uses licensed software and collaborates with third‑party providers to ensure that Game outcomes are random and fair. Independent testing or certification may be conducted by external labs selected by the providers. While the Operator will take reasonable steps to maintain fairness, it does not guarantee uninterrupted availability of any particular Game.
Exclusions related to technical failures: The Operator is not liable for any loss or damage arising from your internet connection, hardware or software failures, incompatibility, or any technical malfunction beyond the Operator's reasonable control. In the event of server or system errors that affect Bets or account balances, the Operator may void affected Bets and restore balances to the last confirmed state prior to the malfunction.
Third-party services and content: The Website may include Games, payment services, or external links provided by third parties. The Operator is not responsible for any acts or omissions of such third parties, including any suspension, modification, or discontinuation of their services. Your relationships with those third parties are governed by their terms, and you bear all associated risks.
Maximum liability: To the fullest extent permitted by applicable law, the Operator's total aggregate liability to you in respect of any claim arising out of or in connection with your use of the Website, including but not limited to Bets, Bonuses, or technical issues, shall not exceed the amount of the Bet or Wager that gave rise to the claim or, where no specific Bet is involved, the lesser of (a) your net deposits during the preceding thirty (30) days in 2025 and (b) the equivalent of EUR 1,000 (or its approximate value in your Account currency).
No guarantee of winnings or legal protections: Gambling is inherently risky and may result in financial loss. You participate entirely at your own risk and acknowledge that (a) there is no guarantee of winning; (b) you should never stake more than you can afford to lose; and (c) Australian Consumer Law, ACMA, and other Australian regulatory frameworks generally do not oversee or protect gambling activities offered under the Operator's Curaçao licence. Your primary recourse is through the Operator's customer support and any dispute mechanisms described in these Terms.
Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under mandatory law applicable to the Operator. If any exclusion or limitation is found invalid, the remaining provisions continue in full force and effect.

Intellectual Property Rights

The Website and its content are protected by intellectual property laws and international treaties. All rights not expressly granted to you under these Terms are reserved by the Operator and its licensors.

Ownership of content: All rights, title, and interest in and to the Website, including but not limited to text, graphics, logos, icons, images, audio-visual material, software, databases, and underlying source code, as well as the "skycrown" brand and related trademarks, belong to the Operator or its licensors.
Limited licence to use: Subject to these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your own private entertainment purposes from Australia or any other permitted jurisdiction. No other rights are granted, and you obtain no ownership or proprietary rights in the Website or its content.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, publish, or otherwise exploit any part of the Website or its software except as expressly permitted by mandatory law. You must not remove or alter any copyright, trademark, or other proprietary notices on the Website.
Use of the "skycrown" brand: You may not use the "skycrown" name, logos, or other brand elements in any manner that suggests endorsement, sponsorship, affiliation, or any commercial relationship beyond your use of the Website at https://skycrown.games. Any unauthorised use of the brand may result in civil and/or criminal liability.

Privacy & Data Protection

The Operator is committed to handling your personal data responsibly in accordance with its internal policies and applicable data protection principles, acknowledging that your data may be processed and stored outside Australia, including in Curaçao, Cyprus, and other locations where the Operator or its service providers operate.

Privacy Policy: All collection, use, storage, and sharing of your personal data when you use the Website are governed by the Privacy Policy available at https://skycrown.games/privacy-policy. The Privacy Policy forms an integral part of these Terms, and by using the Services, you confirm that you have read and understood it.
Purposes of processing: Personal data is processed for purposes including Account registration and management, age and identity verification, payment processing (through Hollycorn N.V., Libergos Limited, Friolion Limited, and other providers), provision of Games, fraud prevention, anti-money laundering checks, customer support, and compliance with legal obligations under the Operator's licensing regime.
Cross-border data transfers: By using the Website from Australia, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Australia, which may not provide the same level of data protection as your home country. The Operator will take reasonable measures to safeguard your data, but certain local legal rights and remedies may not be available in those jurisdictions.
Cookies and tracking technologies: The Website may use cookies, local storage, and similar technologies to enhance functionality, remember preferences, and collect usage analytics. Details of these technologies and your choices are described in the Privacy Policy.

Changes to Terms

The Operator may revise these Terms from time to time, including to reflect changes in its operations, technology, licensing conditions, or legal and regulatory developments affecting offshore gambling services provided to Australian players in 2025.

Method of notification: Material changes to these Terms will be published on the Website, with the "Effective date" updated accordingly. Where practicable, the Operator may also provide additional notice via email, account messages, or prominent banners on the Website's main pages.
Timing of changes: Unless otherwise stated, amended Terms take effect upon publication on the Website. Continued use of the Services after the effective date of any change constitutes your acceptance of the updated Terms.
Your right to discontinue use: If you do not agree with any revised Terms, you must immediately stop using the Website, cease placing Bets, and request closure of your Account by contacting customer support. In such cases, any remaining Real Money Balance will be handled in accordance with these Terms and any applicable KYC and anti-money laundering obligations.

Termination & Suspension

The Operator reserves the right to suspend or terminate your Account, and you have corresponding rights to close your Account, subject to these Terms. Termination and suspension mechanisms are designed to protect both the Operator and players, including Australian users, from misuse, fraud, and harm.

Termination by you: You may close your Account at any time by contacting customer support at support@skycrown.games or through any available account closure tools. Before closing the Account, you should request Withdrawal of your eligible Real Money Balance. Closure does not affect the validity of any obligations or liabilities incurred before the date of closure.
Suspension or termination by the Operator: The Operator may suspend or close your Account, freeze funds, and cancel Bonuses or Bets where it reasonably believes that (a) you have breached these Terms; (b) you have provided false or misleading information; (c) you have engaged in fraud, collusion, money laundering, or other unlawful conduct; (d) you have initiated chargebacks or refused legitimate payment transactions; (e) you have violated responsible gambling obligations or self-exclusion; or (f) you are located in a prohibited jurisdiction.
Effect on funds and Bets: During suspension, you may be temporarily prevented from placing Bets or making Withdrawals while investigations are carried out. If your Account is terminated, the Operator will, subject to legal and regulatory requirements and any rights of set-off, pay out your remaining Real Money Balance (excluding Bonus Funds and illicitly obtained winnings) via a suitable Withdrawal method, unless prohibited by law or regulatory obligations.
Self-exclusion and cooling-off: When you activate self-exclusion or a cooling-off period, the Operator will use reasonable efforts to prevent you from accessing your Account and from receiving marketing communications, in accordance with its Responsible Gaming Policy. You agree not to attempt to circumvent such measures, including by opening new Accounts or using alternate contact details.
Notification and record-keeping: Where reasonably practicable, the Operator will notify you by email or other contact details associated with your Account of any material suspension or termination and the reasons for it, except where legal or security considerations prevent such disclosure. The Operator may retain records of your Account activity as required by law, licensing conditions, and internal policies.

Governing Law & Jurisdiction

These Terms reflect the offshore nature of the Services offered by skycrown to players, including residents of Australia. You acknowledge that the Operator is licensed and regulated in Curaçao and that Australian law generally does not regulate the provision of these Services.

Governing law: These Terms, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflicts of law principles. To the extent mandatory consumer or gambling laws of another jurisdiction (including Australia) are deemed applicable, such provisions shall apply only to the extent they cannot be lawfully excluded.
Jurisdiction and dispute resolution: Subject to any applicable alternative dispute resolution mechanisms, you agree that any dispute arising from your use of the Website shall be submitted to the competent courts of Curaçao or to an arbitration forum designated by the Operator in accordance with its licensing regime. Proceedings may be conducted in English. Nothing prevents the Operator from bringing proceedings against you in any other court of competent jurisdiction, including where this is necessary to enforce judgments or protect its rights.
Regulatory oversight: The Operator operates under sublicense number 8048/JAZ2019-015 issued by Antillephone N.V. in Curaçao. Historically, the involvement of this regulator in individual player dispute resolution is limited, and you acknowledge that your primary recourse is through the Operator's internal complaints process and any contractual dispute mechanisms described in these Terms. Australian regulatory bodies, including ACMA, generally do not provide direct oversight or dispute resolution for offshore gambling services such as those offered at https://skycrown.games.
Complaints procedure: If you have a complaint, you should first contact customer support at support@skycrown.games providing all relevant details and supporting evidence. The Operator will review and respond within a reasonable timeframe. If you remain dissatisfied, you may request that the matter be escalated internally or directed to any independent mediation or arbitration service that the Operator may engage in 2025.

Contact Information

If you have any questions about these Terms, require support regarding your Account, or wish to submit a complaint or legal notice, you may contact the Operator using the details below. As the Services are offered from offshore locations, you should expect that correspondence will be handled primarily via electronic means.

Customer support email: support@skycrown.games (primary channel for general enquiries, technical assistance, responsible gambling requests, and initial complaints).
Website: https://skycrown.games (official Website, including access to live chat support from within the casino interface where available).
Registered / legal address of Operator: Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao (registered address for legal and regulatory purposes under Curaçao law).
Payment agent (Cyprus): Libergos Limited, Boumpoulinas, 1‑3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus, Reg. No. HE 401569 (payment agent and wholly owned subsidiary acting on behalf of the Operator for certain transactions).
Additional payment agent (Cyprus): Friolion Limited, registered in Cyprus (registered address not specified in these Terms) acting as a payment agent for selected methods.
Telephone: Not currently specified; all standard communication and support are handled via email and Website live chat in 2025.