Responsible Gaming

Responsible gaming at skycrown.games is based on the principle that online gambling must remain a form of entertainment that you choose consciously, can afford comfortably, and can stop at any time. This page explains how to recognise risks, how to use the tools available in your account, and how to access independent professional support if gambling stops being fun.

skycrown encourages all players to set clear limits, to monitor their own behaviour, and to seek help early if they experience difficulties. Our support team is available to assist with limits, self-exclusion requests, and information about help services, and we take all responsible gaming enquiries seriously and confidentially.

Important regional notice for Australian players: skycrown is operated at skycrown.games by Hollycorn N.V., licensed in Curaçao (license no. 8048/JAZ2019-015, issued by Antillephone N.V.). This means your play is not regulated or protected by Australian regulators such as ACMA, and Australian Consumer Law remedies may not apply. You should consider this carefully, and seek independent legal advice if needed, before choosing to play.

Risk Awareness

Gambling involves financial risk. Even when games are fair, the mathematical design of casino games means that, over time, the house has an advantage. For some people, this risk can develop into problematic or addictive behaviour that affects finances, relationships, work, and mental health. Understanding early warning signs and regularly checking in with yourself are key parts of staying in control.

Warning signs of problematic gambling

• Increasing time and money: Frequently increasing your deposits, stakes, or session length, or chasing losses by betting more than you originally intended.
• Preoccupation with play: Thinking about skycrown.games or gambling while at work, with family, or during other activities, or planning how to fund your next session.
• Loss of control: Finding it hard to stop, gambling longer than planned, or continuing to play even when you feel it is no longer enjoyable.
• Financial problems: Borrowing money, using credit intended for other purposes, missing bills, or selling possessions to finance gambling.
• Hiding behaviour: Concealing gambling activity, bank statements, or account history from family, friends, or professionals.
• Emotional impact: Feeling anxiety, guilt, shame, irritability, or low mood connected to gambling, or using gambling to escape problems.

Quick self-assessment checklist

The questions below are for personal reflection only. If you answer "yes" to several of them, we strongly recommend taking a break, using our limit tools, and contacting a professional support service listed on this page.

• Do I often gamble longer or spend more money on skycrown.games than I planned?
• Have I tried to cut down or stop gambling, but found it difficult to do so?
• Do I gamble when I feel stressed, anxious, lonely, or depressed?
• Have I lied to family or friends about how much I gamble or how much I lose?
• Have my gambling activities caused financial problems, arguments, or issues at work or study?
• Do I feel restless or irritable when I try not to gamble?

This self-check does not replace a professional assessment. For a full, confidential evaluation, please contact an independent counselling or helpline service.

Limits & Tools

skycrown provides tools designed to help you manage your play. These tools are offered on a voluntary basis and do not replace your own responsibility to use only money and time you can afford to lose. The exact wording of menu items may change as we improve our interface, but the following steps describe how these tools typically work on skycrown.games.

Setting deposit limits

1. Access your account: Log in to your skycrown account at skycrown.games.
2. Open the limits section: Go to "My Account" (or a similarly titled menu), then select "Responsible Gaming" or "Limits".
3. Choose deposit limits: Select the option labelled "Deposit Limits". You can usually set:
   • a daily limit (e.g. AUD 50 per day),
   • a weekly limit (e.g. AUD 150 per week), and
   • a monthly limit (e.g. AUD 500 per month).
4. Enter your amounts: Type in realistic figures that fit comfortably within your disposable income. It is safer to start with lower limits and increase only after careful consideration.
5. Confirm and save: Review your chosen limits and confirm. In line with industry practice, lowering limits usually takes effect immediately, while increases may only take effect after a cooling-off period (for example, 24 hours or more), to prevent impulsive changes.

If you cannot locate the limits section, please contact our support team at support@skycrown.games or via live chat for guidance.

Time and session limits

To avoid long, unplanned sessions, skycrown may provide time-based tools such as session reminders or time limits.

• Session reminder: In your "Responsible Gaming" settings, you can enable pop-up reminders after a set period (for example, every 30 or 60 minutes) indicating how long you have been playing and your net result. When a reminder appears, you can choose to log out, take a break, or continue.
• Session duration limit (where available): You can set a maximum session length (for example, 2 hours). Once this time is reached, you will be prompted to log out and take a break before resuming play.

Short breaks ("Time-Out")

If you feel you need a brief pause from gambling, you can request a voluntary time-out.

1. Navigate to time-out: While logged in, open "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Select the duration: Choose a period such as 24 hours, 48 hours, or 72 hours. During this time:
   • you will not be able to place bets or make deposits, and
   • you may be automatically logged out of all active sessions.
3. Confirm your choice: Read the summary of the consequences and confirm. Once a time-out is activated, it usually cannot be cancelled early.

Time-outs are not a substitute for full self-exclusion if you are experiencing serious harm; see the "Self-Exclusion" section below for longer-term options.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel that gambling has become harmful or who are at significant risk of developing a gambling problem. During a self-exclusion, you cannot use your account, and you should not attempt to open new accounts.

How to request self-exclusion

1. Access the self-exclusion menu: Log in to your skycrown account (if you still have access), go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". If you cannot log in, contact us by email at support@skycrown.games.
2. Choose the exclusion period: Options typically include:
   • a minimum of 6 months,
   • longer fixed terms such as 1, 2, or 5 years, and
   • lifetime (indefinite) exclusion.
3. Read the consequences: Before confirming, carefully read the notice explaining that:
   • you will not be able to log in or place bets during the self-exclusion period,
   • new accounts you attempt to create may be identified and closed, and
   • bonus funds and some promotional benefits may be forfeited in accordance with the Terms and Conditions.
4. Confirm your decision: Tick the confirmation box and click "Confirm" to submit your request. In some cases our team may ask you to confirm by email or via live chat.

Consequences of self-exclusion

• Account access: You will be unable to log in to your self-excluded account for the duration of the exclusion. This is enforced for your protection and cannot ordinarily be reversed early.
• Deposits and play: You cannot make new deposits or place bets. We ask that you do not attempt to bypass the exclusion by opening new accounts; if detected, such accounts may be closed.
• Existing balances: Any remaining real-money balance will be handled in line with our Terms and Conditions, bonus rules, and applicable anti-money laundering regulations. Depending on these rules, you may be able to request withdrawal of eligible funds by contacting support; bonus funds and locked promotional amounts may be cancelled.
• Communication: We will take reasonable steps to stop sending you marketing messages for the duration of your self-exclusion. Some transactional or legally required emails (for example, about account or policy changes) may still be sent.

If you are considering self-exclusion, we strongly encourage you also to install blocking software on your devices and to engage with independent counselling services, particularly for players in Australia where local regulators do not oversee skycrown's operations.

Support Resources

Independent professional help is an essential part of responsible gaming. The organisations listed below operate separately from skycrown and can provide confidential advice, counselling, and support. Access to these services may vary by region and may be subject to their own terms.

Local support for players in Australia

• National Gambling Helpline (Australia)
  Phone: 1800 858 858
  Website: gamblinghelponline.org.au
  Hours: 24/7 telephone and online counselling
  Languages: English, with access to interpreter services on request.
• Gambling Help Online
  Service: Real-time chat, email support, self-help tools for people affected by gambling and their families in Australia
  Website: gamblinghelponline.org.au
  Hours: 24/7 online support
  Languages: English (with referrals for additional language support).
• Lifeline Australia (crisis support)
  Phone: 13 11 14
  Website: lifeline.org.au
  Hours: 24/7 crisis counselling
  Languages: English, with some additional language services through referral.
  Note: While Lifeline is not gambling-specific, it can be critical if you experience suicidal thoughts or severe distress linked to gambling.

These services are free or low-cost for most callers within Australia. skycrown has no control over these organisations but strongly recommends using them if you or someone close to you is affected by gambling.

International support organisations

Self-exclusion schemes and blocking tools

• National self-exclusion schemes: Depending on your country of residence, you may be able to join:
  • GamStop (United Kingdom): A free service allowing UK-resident players to self-exclude from online operators licensed in Great Britain. Website: gamstop.co.uk.
  • RGIAJ (Spain): The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows individuals in Spain to register for exclusion from licensed gambling operators.
  These schemes may not cover skycrown.games because it operates under a Curaçao licence, but they can still help you limit access to locally licensed sites.
• Blocking software: Applications such as Gamban and BetBlocker can block access to many gambling websites and apps on your devices. These tools are provided by independent third parties and may offer free or paid plans.
• Family and friends support: Many organisations, including Gambling Help Online and GamCare, offer specific resources and forums for family members. You can also explore support groups like GamAnon (for friends and relatives of people with gambling problems) where available in your region.

Confidentiality note: Calls, chats, and emails with the services listed above are confidential within the limits of their own policies and applicable law. skycrown does not receive information about what you discuss with them.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners, and friends may experience stress, financial strain, and emotional harm. If you are worried about someone who uses skycrown.games or any other gambling site, you deserve support as well.

How to talk to someone about their gambling

• Prepare yourself: Learn basic information about gambling addiction and support options (for example, through Gambling Help Online) so you feel more confident before starting the conversation.
• Choose the right moment: Speak in a calm, private setting when the person is not actively gambling and neither of you is under the influence of alcohol or drugs.
• Use non-judgmental language: Focus on how their behaviour affects you ("I feel worried when..."), rather than attacking or blaming.
• Set clear boundaries: Be honest about what you can and cannot do (for example, not lending more money), and stick to those boundaries consistently.
• Encourage professional help: Offer to help them contact a helpline or counsellor, or to sit with them while they use an online chat service.

Support resources for families

• Gambling Help Online (Australia): Provides information and online support specifically for family and friends affected by another person's gambling. See the "Helping someone else" section at gamblinghelponline.org.au.
• GamAnon: A fellowship for relatives and friends of people with gambling problems. Information about meetings and online support is available at gam-anon.org (availability varies by country).
• General mental health support: Services such as Lifeline Australia (lifeline.org.au) and other community counselling centres can support you in coping with the stress associated with a loved one's gambling.

Recommended next steps

• Consider speaking with your general practitioner (GP) or a qualified psychotherapist or psychologist about the impact of gambling on your household.
• If you or the person you care about is in immediate danger, at risk of self-harm, or expressing suicidal thoughts, contact emergency services or a crisis line such as Lifeline on 13 11 14 in Australia.
• You may wish to seek independent legal or financial advice if gambling has affected shared finances, debts, or contractual obligations.

Operator's Commitment

skycrown, operated by Hollycorn N.V. from Curaçao under licence number 8048/JAZ2019-015 issued by Antillephone N.V., recognises the importance of minimising gambling-related harm. Although Australian regulators and consumer protection frameworks do not oversee our operations, we aim to align our internal practices with widely recognised industry standards for responsible gambling.

Internal monitoring and risk checks

• Behavioural analysis: Our systems may monitor patterns such as unusually long sessions, rapid and repeated deposits, abrupt changes in stake levels, or frequent failed deposit attempts. These indicators may suggest an increased risk of harm.
• Age and identity verification: We may request identity documents to confirm that players are at least 18 years old and that accounts are not being used by minors or on behalf of others.
• Limit and self-exclusion enforcement: We take reasonable steps to apply deposit limits, time-outs, and self-exclusions requested through our systems or via support, and to prevent play during the selected periods.

Proactive communication and intervention

• Warning messages: Where our systems identify potential risk patterns, we may send on-site notifications or emails reminding you of available limits, self-exclusion options, and support services.
• Contact from support: In certain cases, our responsible gaming or customer support team may proactively contact you to:
  • discuss your gambling behaviour,
  • provide information about limits, time-outs, or self-exclusion, or
  • temporarily restrict your ability to deposit or gamble pending further review.
• Account reviews: We may temporarily suspend or restrict accounts if we have serious concerns about misuse, underage gambling, fraud, or significant gambling-related harm, in accordance with our Terms and Conditions and legal obligations.

These measures are intended as safeguards but do not create a guarantee that harmful play will always be identified or prevented. You remain primarily responsible for your own gambling decisions and for seeking professional assistance where needed.

Updates

This Responsible Gaming Policy may be updated from time to time to reflect changes in our services, internal procedures, applicable laws in our licensing jurisdiction, or recognised best practices. Because skycrown operates under an offshore licence and is not regulated by Australian authorities, updates may not mirror changes in Australian law; you should always consider local legal advice if needed.

• Notification methods: Material changes may be communicated by:
  • prominent notices or banners on the skycrown.games website or within your account area,
  • email notifications sent to the address registered on your account, and/or
  • updates to the text of this page and related policy pages such as the Terms and Conditions and Privacy Policy.
• Your responsibility: It is your responsibility to review this page periodically. Continued use of skycrown.games after changes take effect constitutes acceptance of the updated policy.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about this Responsible Gaming Policy, need assistance in applying limits or self-exclusion, or wish to share feedback about how we can improve our measures, you can contact us using the channels below.

Responsible gaming contact details

Email: support@skycrown.games (please include "Responsible Gaming" in the subject line so that your enquiry can be prioritised).

Phone: A dedicated phone number for responsible gaming enquiries is not currently available. For prompt assistance, please use email or our live chat service within the skycrown.games interface.

Live chat: Accessible after logging in to your skycrown account via the on-screen chat icon or "Support" section, subject to availability.

Feedback and support request form

To help you exercise self-control and request support, skycrown may provide an online feedback and request form within the "Responsible Gaming" or "Support" section of your account. You can typically use this form to:

• ask for help setting or adjusting deposit, loss, or time limits,
• request a time-out or self-exclusion if you cannot access the dedicated menu,
• report concerns about your own gambling behaviour, and
• provide suggestions about how we can improve our responsible gaming tools.

If you cannot find the form, please contact us at support@skycrown.games or via live chat, and our team will assist you directly. Remember that skycrown's support services cannot provide professional medical, psychological, or legal advice; where appropriate, we will encourage you to contact independent specialist organisations listed in the "Support Resources" section.

Important notice: Online gambling at skycrown.games is intended only for adults aged 18 or over (or the higher legal gambling age in your jurisdiction). You must ensure that using our services is lawful in your location and that you do not use funds that you cannot afford to lose.