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Responsible Gaming

Responsible gaming at skycrown.games is grounded in the principle that gambling should be a form of entertainment enjoyed consciously and in moderation. Our commitment is to help every player make informed choices, fostering a safe environment where gaming remains fun and free from harm. The skycrown.games team is dedicated to supporting all players who seek guidance or protection while using our platform.

Risk Awareness

OBSERVE: Recognize early indicators of problematic gambling and equip players with self-evaluation tools.
EXPAND: Integrate signs commonly identified by Australian regulators and international best practices. Provide a concise, practical tool for self-assessment, in line with AU responsible gambling standards.
REFLECT: Drive informed self-awareness and encourage seeking support if risks are detected.

Common Signs of Gambling Harm

  • Frequent Betting: Placing bets or playing casino games more often than intended or planned.
  • Preoccupation: Thinking about gambling even when not playing, or feeling restless or irritable when unable to gamble.
  • Loss of Control: Struggling to stop or reduce gambling, despite negative consequences on finances or relationships.
  • Chasing Losses: Attempting to recover lost funds by continuing to gamble, often risking more than initially planned.
  • Neglecting Responsibilities: Prioritizing gambling over work, studies, family, or social obligations.
  • Borrowing or Selling Assets: Funding gambling activities through loans or by selling personal belongings.

Self-Assessment Questions

  1. Do you find yourself gambling for longer periods or with more money than you intended?
  2. Have you attempted to stop gambling and found it difficult to do so?
  3. Has gambling caused you financial difficulties, anxiety, or stress?
  4. Do you lie to family or friends about your gambling activity?
  5. Do you feel the need to gamble more to achieve the same level of excitement?
  6. Have you missed work, studies, or social events due to gambling?

If you recognize several of these signs in your own behaviour, please consider seeking support through the resources provided below.

Limits & Tools

OBSERVE: Define all operator-provided limit-setting and self-regulation tools required under AU and industry best practices.
EXPAND: Detail procedures for setting gambling limits and taking breaks; embed essential consumer protections; clarify interface locations.
REFLECT: Empower users with robust, transparent control features for self-management.

How to Set Deposit Limits on skycrown.games

  1. Log in to your account at skycrown.games.
  2. Navigate to the Responsible Gaming or Account Settings section within your personal account.
  3. Select Set Deposit Limits.
  4. Input your preferred maximum deposit amounts for daily, weekly, or monthly periods (e.g., AU$100 per day, AU$500 per week, AU$2,000 per month).
  5. Confirm your selections to activate the limits.

Session Time Limits and Taking a Break ("Time-Out")

  • Session Timer: Within Account Settings, you can enable a session timer to restrict your continuous play time. For example, set a maximum session duration (e.g., 1 hour). When reached, you will receive an on-screen reminder.
  • Time-Out: To temporarily exclude yourself from gaming, select the Take a Break/Time-Out feature in the Responsible Gaming menu. Choose a break period of 24, 48, or 72 hours. Your account will be inaccessible during this time, and you will be automatically logged out.

Legal Obligation: All imposed limits are binding and cannot be lifted or increased until the set timeframe has expired, per AU regulatory guidelines.
Consumer Protection Clause: We strongly recommend setting personal limits as a proactive step towards safe and enjoyable gambling.

Self-Exclusion

OBSERVE: Address regulatory demands on self-exclusion, including user empowerment and irreversible account blocking.
EXPAND: Detail full self-exclusion workflow, available periods, how to confirm the request, and legal implications (access, withdrawals, refunds).
REFLECT: Make process transparent, effective, and protective for all users.

Temporary or Permanent Self-Exclusion Processes

  1. Log in to your skycrown.games account.
  2. Access the Responsible Gaming or Security section within your personal area.
  3. Select Self-Exclusion.
  4. Choose a self-exclusion period:
    • Temporary: Minimum 6 months
    • Permanent: Lifetime ban
  5. Read and confirm understanding of the consequences, including the loss of access to gaming and account services.
  6. Submit your request. Our support team will process and confirm your self-exclusion by email.

Consequences of Self-Exclusion

  • Inaccessibility: You cannot log in to your account or participate in any gaming activity during the exclusion period.
  • Withdrawals & Refunds: Requests for withdrawal of balance must be made prior to the self-exclusion becoming effective. Contact support at [email protected] immediately if you have outstanding balances.
  • Irreversibility: The chosen exclusion period cannot be reduced, in accordance with AU and Curaçao guidelines.

Support Contacts: For urgent assistance, email [email protected].
Legal Disclaimer: skycrown.games fulfills all obligations under its Curaçao license no. OGL/2023/176/0095 (valid until 2025), and implements AU best practices for player protection.

Support Resources

OBSERVE: Provide direct access to national and international support organizations as required by AU and industry regulations.
EXPAND: Detail key support bodies, methods of contact, and the forms of help offered.
REFLECT: Empower players to seek confidential, professional help beyond the operator's direct scope.

  • GAMCARE (UK/International): Free support, advice and information for problem gamblers.
    Website: www.gamcare.org.uk | Helpline: +44 808 8020 133 | Live Chat available on website.
  • Gamblers Anonymous Australia: Peer-led support group meetings for individuals and families.
    Website: gaaustralia.org.au
  • National Gambling Helpline (AU): Free, confidential advice and counseling, 24/7.
    Phone: 1800 858 858 | Website: gamblinghelponline.org.au
  • Relationships Australia: Specialized counseling and support for gamblers' families.
    Website: relationships.org.au
  • European Association for the Study of Gambling: Educational resources and referrals.
    Website: easg.org

All services are confidential and available regardless of your location or registration with skycrown.games.

Help for Family

OBSERVE: Support the needs of those affected by another's gambling.
EXPAND: Outline practical guidelines and referral resources.
REFLECT: Facilitate effective intervention and ongoing family support.

Approaching a Loved One

  • Preparation: Gather information and choose a calm, private environment to talk.
  • Conversation Tips: Express concern without judgment, use "I" statements (e.g., "I feel worried..."), and focus on observed behaviours.
  • Encouragement: Motivate seeking professional help and offer to accompany them to support sessions or make initial contacts.
  • Ongoing Support: Set boundaries to protect your own wellbeing, and recognize your limits as a supporter.

Family Support Resources

Next Steps: Contact professional therapists (via Relationships Australia or private practitioners) and use national hotlines for urgent concerns.
Recommendation: Self-care and seeking help are equally important for supporters as for those directly affected.

Operator's Commitment

OBSERVE: Outline operator responsibility procedures mandated by AU and Curaçao regulations and industry standards.
EXPAND: Detail processes for behaviour monitoring, player communication, and intervention.
REFLECT: Provide assurances and transparency regarding operator diligence.

Internal Risk-Monitoring Procedures

  • Automated Behaviour Analysis: skycrown.games employs advanced monitoring systems to detect abnormal gaming patterns (e.g., excessive playtime, unusually high deposits, repeated deposit limit increases).
  • Proactive Warning Messages: If risk patterns are identified, players receive immediate notifications advising moderation or suggesting support resources.
  • Direct Support Contact: If concerning behaviours persist (e.g., attempted circumvention of limits, repeated session extensions), our Responsible Gaming team may initiate contact to offer guidance or recommend preventative measures.
  • Data Privacy: All interventions are handled confidentially and in accordance with privacy laws and the skycrown.games Privacy Policy.

Player Protection Protocol: skycrown.games reserves the right under license no. OGL/2023/176/0095 (Curaçao Gaming Control Board, valid until 2025) to enforce protective measures, including account review or temporary suspension, to prevent harm or misuse.

Updates

OBSERVE: Specify change notification and user awareness protocols.
EXPAND: Ensure compliance with AU transparency requirements.
REFLECT: Keep players fully informed of policy changes.

  • Notification Channels: All material changes to our Responsible Gaming Policy are communicated via email, prominent website banners on skycrown.games, and updates in the Account area.
  • Advance Notice: Users are given reasonable advance notice before substantive changes take effect, consistent with AU and international standards.

Date of Last Update: 26 June 2025.

Contact & Feedback

OBSERVE: Provide accessible contact options for responsible gaming inquiries.
EXPAND: Ensure visibility, accessibility, and privacy in all communication channels.
REFLECT: Encourage proactive engagement for advice, self-control requests, or to report issues.

All correspondence is handled with the utmost confidentiality. To request further support, set limits, or initiate self-exclusion, contact our team via email. For comprehensive assistance, please include your registered account details (excluding passwords).

Feedback: To provide feedback on our Responsible Gaming program or request additional support, use the support email above. For privacy and compliance, a secure feedback form will be implemented in your personal account area by Q4 2025.