Privacy Policy

This Privacy Policy explains how your personal data is collected, used, stored, shared and protected when you access or use the online casino services offered through skycrown.games (the "Website") and any related interfaces, including as a registered player or as a website visitor. It applies to all individuals who visit the Website, create an account, participate in games, interact with customer support, or otherwise communicate with us.

Because skycrown operates online and accepts players from multiple jurisdictions, including Australia, we process personal data in accordance with applicable data protection principles and industry standards for remote gambling operators. This Privacy Policy is effective as of 06 November 2025 and remains in force until updated or replaced in accordance with the "Updates" section below.

By using the Website, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed as described here, subject to your rights and choices set out below.

Who We Are

The online casino service provided through skycrown.games (collectively referred to as "skycrown", "we", "us", or "our") is operated and managed by the following entities:

Operator: Hollycorn N.V., a company established and registered under the laws of Curaçao, registration number 144359, with its registered and principal business address at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. holds an online gaming sublicense under license number 8048/JAZ2019-015, issued by Antillephone N.V.
Payment agents:
- Libergos Limited, a wholly-owned subsidiary of Hollycorn N.V., registered in Cyprus under registration number HE 401569, with its office at Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus.
- Friolion Limited, a company registered in Cyprus which acts as an additional payment agent. A registered address in Cyprus exists but is not specified in this Privacy Policy; it may be provided on request where legally required.

For the purposes of data protection laws, Hollycorn N.V. is generally the "data controller" responsible for deciding how and why your personal data is processed. The payment agents listed above may act as processors or joint controllers for payment-related processing.

Data protection contact / DPO: If you have any questions about this Privacy Policy or our handling of your personal data, you may contact our data protection contact (or data protection officer, where appointed) using the following channels:

Email: support@skycrown.games (please indicate "Privacy request" or "Data protection" in the subject line)
Postal address: Data Protection Contact, Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao
Online support: via the live chat facility available within your player account interface on skycrown.games

Players located in Australia should note that skycrown is operated under an offshore license issued in Curaçao. This means that Australian consumer law and Australian gambling regulators (including the Australian Communications and Media Authority) generally do not supervise or regulate our operations, and your primary relationship is with the entities listed above.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with skycrown.games. This may include:

Identification and contact data

Account data: full name, username, date of birth, gender (if provided), country of residence and address details where required for verification.
Contact details: email address (for example, the address used to register your account or to contact support), telephone number (if provided), and preferred language of communication.
Verification (KYC) data: copies or details of identity documents, proof of address, payment method ownership documents, and any information needed to comply with "know-your-customer" (KYC) and anti-money laundering (AML) obligations.

Technical and usage data

Technical identifiers: IP address, device identifiers, browser type and version, operating system, language settings, time zone and approximate location (city/region level based on IP).
Usage logs: login and logout times, session duration, pages viewed, clicks, navigation paths, error logs, and interaction with Website features and interfaces.
Cookies and similar technologies: unique identifiers stored in cookies, web beacons, tags, pixels and local storage as described in the "Cookies & Tracking Technologies" section.

Payment and transactional data

Payment method data: limited details about your chosen payment methods (e.g., type of card or e-wallet, masked card number, issuing bank, IBAN or account identifiers where applicable). We do not store full card numbers or CVV codes where our payment providers process these directly.
Financial transactions: records of deposits, wagers, wins, losses, withdrawals, bonuses and promotions claimed, currency, timestamps, and related transaction identifiers.

Behavioral and profile data

Gaming behavior: betting history, game preferences, stakes, frequency of play, session length, outcomes and interactions with bonuses, tournaments and loyalty programs.
Responsible gambling information: self-exclusion status, limits set (deposit, loss, wager, session), responsible gambling interactions, and communications relating to any risk assessments.
Marketing and communication preferences: subscriptions to newsletters or promotional communications, channels used (email, on-site messages), and records of consent or opt-out choices.

Communication data

Support interactions: content of messages exchanged via email, live chat or other support channels, including recordings or transcripts where applicable and permitted by law.
Complaints and disputes: information contained in complaints, claim documentation, correspondence with dispute resolution bodies, and outcomes.

Special categories and sensitive data

We do not intentionally collect sensitive personal data (such as health data) except where it arises incidentally in your communications with us (for example, where you voluntarily provide information about problem gambling behavior or health concerns in the context of responsible gambling measures). Where such data is processed, it is handled with enhanced safeguards and only for the limited purposes described by you or required by law.

Legal Basis for Processing

Because skycrown accepts players from multiple jurisdictions, we rely on several legal grounds for processing personal data. Depending on your location and the context of processing, our legal bases may include:

Performance of a contract

Account set-up and management: We process identification, contact, technical and transactional data to create and maintain your player account, verify your eligibility to use our services, and provide access to games and account features.
Provision of services: We use your data to process deposits and withdrawals (through our payment agents Libergos Limited and Friolion Limited), to settle bets, credit winnings, manage bonuses and loyalty rewards, and provide customer support related to your account.
Contract enforcement: We process data as necessary to enforce our Terms and Conditions, bonus rules and any other contract you enter into with us, including in connection with debt recovery or breach investigations.

Compliance with legal obligations

KYC and AML requirements: We are required under applicable laws and our Curaçao license conditions to verify your identity, assess risk, and monitor transactions to prevent money laundering, financing of terrorism, fraud and other unlawful activities.
Record-keeping and reporting: We maintain certain records for prescribed periods to comply with tax, corporate, accounting, anti-fraud and other legal obligations, and we may report suspicious activities to competent authorities.
Responsible gambling and age verification: We process data to confirm that you are of legal age to gamble and to implement measures designed to protect vulnerable players, in line with relevant regulatory standards and best practices.

Legitimate interests

Service improvement and analytics: We analyze aggregated and pseudonymized usage data to improve the performance, functionality and user experience of skycrown.games, including troubleshooting, testing and statistical analysis.
Security and fraud prevention: We process technical and behavioral data to detect, investigate and prevent fraud, abuse of bonuses, collusion, unauthorized access, spam and other security incidents that could harm our players, systems or partners.
Business operations: We may process limited data for internal administrative purposes, including reporting, audits, risk management and corporate governance, balancing these interests against your privacy rights.

Consent

Marketing communications: Where required by law, we rely on your consent to send you promotional emails, newsletters or targeted offers. You can withdraw your consent at any time by using the unsubscribe link or contacting us.
Cookies and similar technologies: For non-essential cookies (e.g., advertising or certain analytics cookies), we rely on your consent where this is required, which you can manage through your browser or internal settings where available.
Special categories of data: If we need to process sensitive data (for example in the context of responsible gambling measures) beyond what is strictly required by law, we may ask for your explicit consent or rely on another appropriate legal ground permitted by applicable law.

Where data protection laws such as the EU General Data Protection Regulation (GDPR) or relevant Mexican data protection regulations apply, we ensure that our processing aligns with the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.

Purpose of Processing

We use your personal data for the following purposes, to the extent permitted by applicable laws:

Providing and operating casino services: to register and manage your account, process deposits and withdrawals, enable participation in games, tournaments and promotions, calculate and pay out winnings, and provide technical and customer support.
Account administration and communication: to send service messages (such as transaction confirmations, security alerts, legal notices), respond to your queries and complaints, and manage your preferences and settings.
Compliance and risk management: to carry out identity verification, age checks, KYC and AML monitoring, responsible gambling assessments, regulatory reporting, and other measures needed to comply with legal and licensing obligations.
Service improvement and analytics: to monitor performance, diagnose technical issues, optimize user journeys, and conduct statistical and market analysis to improve the functionality, stability and content of skycrown.games.
Marketing and personalisation: to provide you, where permitted, with tailored offers, bonuses and recommendations based on your preferences and gaming history, and to measure the effectiveness of campaigns (subject to your consent where required).
Fraud detection and security: to prevent, detect and investigate fraudulent activities, abuse of our services or bonuses, security breaches, and any other unlawful or suspicious behavior.
Business continuity: to support corporate transactions, internal audits, mergers, restructuring or transfer of business, where data may need to be reviewed or transferred under appropriate safeguards.

Disclosure & Sharing

We do not sell your personal data. However, we may share your data with carefully selected third parties for the purposes described in this Privacy Policy, subject to confidentiality and data protection safeguards:

Group companies and payment agents: Hollycorn N.V., Libergos Limited, Friolion Limited and other related entities involved in the operation of skycrown.games, especially for payment processing, customer support and compliance operations.
Payment service providers: banks, card schemes, e-wallet providers, payment gateways and other financial institutions that process deposits, withdrawals and chargebacks on our behalf.
Service providers and technical partners: third parties that provide hosting, data storage, security services, analytics tools, communication platforms, identity verification services, anti-fraud solutions, customer support tools and similar services.
Game providers: licensed game studios and platform providers whose games you access via skycrown.games, to the extent necessary to deliver the games, manage jackpots, and ensure compliance and fairness.
Affiliates and marketing partners: subject to your consent where required, we may share limited data (often pseudonymised or aggregated) with affiliate networks, advertising networks and marketing agencies to measure and optimize marketing campaigns.
Regulators and public authorities: supervisory authorities, law enforcement agencies, courts, and other public bodies in Curaçao, the European Union, Australia, Mexico or other relevant jurisdictions where we are legally required or allowed to disclose data (for example, for AML reporting or court proceedings).
Professional advisers: lawyers, auditors, accountants and consultants who require access to certain data to provide professional services to us, subject to confidentiality obligations.
Corporate transactions: potential or actual buyers, investors, or successors in the event of a merger, acquisition, restructuring, or sale of assets, provided that any such party is bound by appropriate obligations to protect your data.

Where we share personal data with third parties, we do so on a need-to-know basis and, where required, on the basis of written agreements that impose data protection and confidentiality obligations consistent with this Privacy Policy and applicable laws.

International Transfers

skycrown operates internationally. As a result, your personal data may be transferred to and processed in countries outside your country of residence, including:

Curaçao: where Hollycorn N.V. is established and where core operational and compliance functions are carried out.
Cyprus: where Libergos Limited and Friolion Limited act as payment agents and provide additional operational support.
European Economic Area (EEA) and other European countries: where certain game providers, service providers or support teams may be located.
Other countries (such as the United States or other technology hub jurisdictions): where some of our third-party service providers (e.g., hosting, analytics, communication platforms) may process data.
Australia and other player locations: to the extent data is routed through or accessed from your local jurisdiction when you use our services.

Some of these countries may not offer the same level of data protection as your home jurisdiction. Where required by law (for example, under the GDPR), we implement appropriate safeguards to protect your personal data when it is transferred internationally. These safeguards may include:

Standard contractual clauses approved by the European Commission or other competent authorities;
Contractual arrangements imposing equivalent data protection and security obligations on recipients;
Technical measures such as pseudonymisation and encryption;
Limiting access to personal data on a strict need-to-know basis.

By using skycrown.games, you acknowledge that, to the extent permitted by applicable law, your data may be transferred and processed in these jurisdictions. Where your explicit consent is required for certain transfers, we will seek it separately.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of data and the laws applicable to us. In general:

Account and identification data: kept for the duration of your account and thereafter typically for up to 5 years following account closure or your last transaction, in order to comply with KYC, AML, tax and regulatory record-keeping obligations, or longer where required by law.
Transactional and payment data: retained for at least 5-7 years after the relevant transaction to satisfy accounting, tax and AML requirements, and to manage disputes or chargebacks.
Technical and usage data: stored for shorter periods, usually ranging from a few months up to 2 years, unless aggregated or anonymised for long-term statistical purposes.
Marketing and communication data: retained for as long as you remain subscribed to marketing communications and for a short period after you opt out (to ensure that your preferences are respected), generally no longer than 2 years after the last marketing interaction.
Responsible gambling and complaint data: kept for as long as necessary to manage responsible gambling measures, investigate and resolve complaints or disputes, and as required by applicable law, generally up to 5 years after closure of the case.

When personal data is no longer necessary for the purposes for which it was collected, and there is no legal obligation or legitimate interest requiring further retention, we will securely delete, anonymise or aggregate it so that it can no longer be linked to you.

You may request further information about specific retention periods by contacting us using the details provided in the "Complaints & Contacts" section.

Your Rights

Subject to applicable law (including, where relevant, the EU General Data Protection Regulation (GDPR), Mexican data protection regulations, and other regional privacy laws), you may have the following rights in relation to your personal data:

Right of access: to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of the data and certain related information (for example, purposes of processing, categories of data, recipients, retention periods).
Right to rectification: to request correction of inaccurate or incomplete personal data. You may also be able to update certain information directly within your account settings.
Right to erasure ("right to be forgotten"): to ask us to delete your personal data where it is no longer needed for the purposes for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where processing is unlawful. We may need to retain certain data where required by law (for example, AML record-keeping obligations).
Right to restriction of processing: to request that we limit the processing of your data in certain circumstances, for example while we verify its accuracy or assess an objection you have raised.
Right to object: to object at any time, on grounds relating to your particular situation, to processing based on our legitimate interests, including profiling. You also have the right to object to direct marketing at any time, in which case we will stop processing your data for that purpose.
Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible, when the processing is based on consent or the performance of a contract and carried out by automated means.
Right to withdraw consent: where we rely on your consent (for example, for marketing or certain cookies), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Rights under Mexican regulations: where Mexican data protection laws apply (including the Federal Law on Protection of Personal Data Held by Private Parties and its regulations), you may exercise similar rights of access, rectification, cancellation and opposition (sometimes known as ARCO rights), as well as the right to limit or revoke consent for certain processing.

How to exercise your rights

Submission: You can submit a request by emailing support@skycrown.games (with "Data protection request" in the subject line) or via the live chat facility, clearly indicating the right you wish to exercise and providing sufficient information to identify your account.
Verification: For your security, we may request additional information to verify your identity before acting on a request, especially where sensitive or financial data is involved.
Response timeframe: We aim to respond to all valid requests within 30 days of receipt. Where the request is complex or we receive multiple requests, this period may be extended as permitted by law, in which case we will inform you of the extension and reasons.
Fees: Requests are handled free of charge, unless they are manifestly unfounded or excessive (for example, repetitive requests), in which case we may charge a reasonable fee or refuse to act, as allowed by applicable law.

The availability and exact scope of the rights described above may vary depending on your jurisdiction and the specific legal regime that applies to our processing of your data. If you believe that your rights have not been respected, you also have the right to lodge a complaint with a supervisory authority, as described in the "Complaints & Contacts" section.

Cookies & Tracking Technologies

skycrown.games uses cookies and similar technologies to improve your experience, to secure our services and to support analytics and marketing activities. Cookies are small text files that are placed on your device when you visit a website. We may use, for example:

Types of cookies

Session cookies: temporary cookies that are stored on your device only for the duration of your browsing session and are deleted when you close your browser. They help us recognize you as you navigate the site and maintain your session (e.g., keeping you logged in).
Persistent cookies: cookies that remain on your device for a predetermined period or until you delete them. They allow us to remember your preferences (such as language) and help us understand how you use the Website over time.
First-party cookies: cookies set directly by skycrown.games for essential and functional purposes.
Third-party cookies: cookies set by third-party providers (for example, analytics, advertising networks or social media platforms) to provide services to us or to you.

Purposes of cookies

Strictly necessary / functional cookies: required for the operation of the Website and to provide core features such as secure login, load balancing and basic preferences.
Analytics and performance cookies: used to collect information about how visitors use the Website, such as which pages are visited most frequently, to help us improve usability and performance.
Advertising and targeting cookies: used, where permitted, to deliver relevant advertisements and promotional messages, to limit the number of times you see an advert, and to measure the effectiveness of marketing campaigns.

Your cookie choices

Browser settings: Most browsers allow you to manage cookies, including blocking or deleting them. Please note that blocking certain cookies may affect the functionality of the Website.
On-site controls: Where we implement a cookie banner or internal privacy/cookie settings panel, you will be able to manage your preferences for non-essential cookies directly on skycrown.games.
Opt-out mechanisms: For some third-party analytics or advertising providers, additional opt-out tools may be available via their own websites or industry bodies.

Further information about specific cookies used by skycrown may be provided in a dedicated cookie notice or within your account interface.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. While no system can be guaranteed to be completely secure, we continuously work to maintain a security posture aligned with recognised industry standards.

Encryption in transit and at rest: Data transmitted between your browser and skycrown.games is protected using Transport Layer Security (TLS) protocols (TLS 1.2 or higher), and we apply encryption or other protections for stored data where appropriate.
Access controls and authentication: Access to personal data is restricted to authorised personnel and service providers who need it for legitimate business purposes, subject to role-based access controls, strong authentication measures (including multi-factor authentication where appropriate) and strict confidentiality obligations.
Network and infrastructure security: We use firewalls, intrusion detection and prevention systems, anti-malware solutions and other safeguards to protect our infrastructure and monitor for suspicious activity.
Secure development and testing: Our systems and applications are developed and maintained following secure coding practices, and we perform testing, vulnerability assessments and periodic security reviews to detect and address weaknesses.
Staff training and policies: Employees and contractors with access to personal data receive training on data protection, confidentiality and security, and are bound by internal policies and contractual obligations.
Incident response: We maintain procedures for detecting, responding to and mitigating suspected or actual personal data breaches. Where required by law, we will notify relevant authorities and affected individuals without undue delay.
Standards and best practices: Where feasible, we seek to align our security controls with internationally recognised frameworks and standards (such as ISO/IEC 27001 and SOC 2 principles), while adapting them to the specific nature of online gambling services.

Complaints & Contacts

If you have questions, concerns or complaints about how skycrown handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the following channels:

Email: support@skycrown.games
Postal address: Data Protection Contact, Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao
Online support: via live chat available through the skycrown.games interface

Internal complaint procedure

Submission: Send a clear description of your concern or complaint, including relevant account details and any supporting documents, using one of the contact methods above.
Acknowledgement: We will acknowledge receipt of your complaint within a reasonable time, usually within 5 business days, and provide a reference number where applicable.
Investigation: We will investigate your complaint, which may involve reviewing account records, communications, technical logs and any relevant legal or regulatory requirements.
Response: We aim to provide a substantive response within 30 days from acknowledgment. Where more time is required due to complexity, we will inform you and provide an updated timeframe.
Escalation: If you are not satisfied with our response, you may request that your case be escalated internally for further review, or you may choose to contact an external supervisory authority as described below.

Escalation to supervisory authorities

Depending on your location and the applicable data protection laws, you may have the right to lodge a complaint with a supervisory authority responsible for data protection. Examples include:

European Union / EEA: the data protection authority in the member state of your habitual residence, place of work or place of the alleged infringement.
Mexico: the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), which supervises compliance with Mexican privacy regulations.
Australia: where applicable, the Office of the Australian Information Commissioner (OAIC) or other relevant authority, bearing in mind that skycrown operates under an offshore licence and may not fall under all aspects of Australian privacy or gambling regulation.

Details on how to contact these authorities are available on their official websites. We encourage you to contact us first to allow us the opportunity to resolve your concerns directly.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, regulatory guidance or technical developments. When we make material changes, we will take appropriate steps to inform you in advance and to give you the opportunity to review the updated policy.

Notification methods: We may notify you of updates via email, on-site banners or notifications, and/or messages in your account dashboard on skycrown.games.
Advance notice: For significant changes that materially affect your rights or how we process your data, we will, where reasonably possible, provide at least 30 days' advance notice before the changes take effect.
Your options: If you do not agree with the updated Privacy Policy, you may choose to close your account and stop using our services. Continued use of skycrown.games after the effective date of the updated policy will constitute your acknowledgement of the changes, to the extent permitted by law.
Version control: Each version of this Privacy Policy will be identified by an effective date and may include a summary of material changes.

Last updated: November 2025